FAQ

FAQ

How can I get in touch with you?

Call us. We love talking to actual people. 855-274-8046.

How do I mold the Insoles?

There is two great ways to enjoy MommySteps Insoles.

HEAT THEM: For truly luxurious fit and comfort instantly. Simply pre-heat your oven at home and put them in for about 1 minute and 30 seconds. Slip the warm Insoles into your shoe of choice and ahhhhhhhh! Heating Instructions included in every pair.

WEAR THEM: They feel great out of the package. Over the course of the first week of wearing, the Insoles will morph and accommodate to your foot shape simply by wearing them.

How long will it take for my order to arrive?

It will ordinarily take 2-5 days for your order to make its way from our warehouse to your door. You will receive tracking info as soon as your order ships.

What’s the difference between the styles of insole?

Our Athletic/Active style is a thicker insole with a layer of super-soft memory foam and ideal for all shoes and boots that have a fair bit of room and usually have a removable liner or insole. Perfect for running shoes, casual shoes, Hiking boots and more

Our Casual/Flats style is a designed with a thinner profile and ideal for all shoes and boots that are slim- fitting. Perfect for casual flats, dress shoes, Toms, Ballerina flats, Loafers, Mary Janes and tight-fitting dress boots, slouch boots and rain boots.

I am in between shoe sizes, what size MommySteps should I order?

If you are having trouble deciding on what size to order it’s better to order your MommySteps in one half size larger because you can always trim the toe area of larger size insole if needed.

Can I transfer the insoles between shoes?

Yes as long as the shoes you are transferring to are similar in shape, otherwise it’s best to purchase both styles Casual/Flats and Athletic/Active so that you can accommodate all shoe styles.

Can I give MommySteps as a gift?

Absolutely! We have lots of customers that purchase MommySteps for their spouse, friend, sister, daughter, baby shower gift, etc. 

How long will my MommySteps last?

They will definitely last through your entire pregnancy and you can continue to wear them after you give birth. The need for proper foot support continues after pregnancy.

Do I need to cut the insoles to size, or can I trim them if necessary?

MommySteps come in all sizes so trimming is usually unnecessary. IF you find them a little too long you can easily trim them with standard scissors